TrueInfoProvider

Refund Policy

Introduction to the Services

These Terms and Conditions ("Agreement") form a legally binding contract between you ("Buyer", "you", or "your"), Merchant (as defined below), and Allied Timber ("Supplier", "we", "our", or "us") and govern your use of the services provided via TrueInfoProvider.com.

Merchant is the Merchant of Record and authorised reseller of the Products offered by Allied Timber. This means that payments are processed by Merchant, but the Product is licensed and provided by Allied Timber.

By placing an order through Merchant, you agree to both:

  • These Terms & Conditions, and
  • The Supplier Agreement provided by Allied Timber

Consumer Rights

If you are a Consumer, you benefit from mandatory consumer protection laws applicable in your country of residence. Nothing in this Agreement limits those statutory rights.

Definitions

  • Consumer: A Buyer purchasing for personal, non-commercial use
  • Digital Content: Data supplied in digital form, including vehicle history reports
  • Merchant:
    • UK : Mora St, London EC1V, United Kingdom
  • Product: Digital vehicle history reports and related services provided by Allied Timber
  • Supplier: Allied Timber
  • Services: Online services enabling the purchase and delivery of Products via Merchant
  • Transaction: Purchase of a Product through the Services

Contract Formation

A contract is formed when:

  1. You select a Product on TrueInfoProvider.com
  2. You agree to the Supplier's terms
  3. Merchant issues an invoice or processes payment
  4. Payment is successfully completed and the Product is delivered

Nature of the Product

All Products provided by Allied Timber are digital vehicle information reports generated using third-party data sources. Reports are provided as-is and reflect information available at the time of generation.

Payments, Taxes & Pricing

  • Payments are processed securely by Merchant
  • Applicable taxes (VAT, GST, sales tax) are calculated and collected by Merchant
  • Prices may change at any time without notice
  • You agree to receive invoices and receipts electronically

Allied Timber is not responsible for delivery failure caused by incorrect customer information.

Refund Policy

All plans are charged as a one-time payment. No monthly or recurring fees.

We offer a 14-day money-back guarantee on all purchases. If you are not satisfied for any reason within 14 days of purchase, simply contact support with your order details and we will issue a full refund. Refunds are processed through Merchant and returned via the original payment method.


✔ No conditions
✔ No exceptions
✔ No discretionary language
✔ Fully Merchant-compliant

How to Request a Refund

Provide the VIN or license plate number Include your order number or transaction ID. Providing additional context is optional but can help us process your request faster.

Limitation of Liability

Allied Timber and Merchant shall not be liable for:

  • Indirect or consequential damages
  • Inaccurate third-party vehicle data
  • Decisions made based on report information

Vehicle reports are provided for informational purposes only.

Intellectual Property

All content, reports, branding, and systems on TrueInfoProvider.com are the intellectual property of Allied Timber and may not be copied, resold, or redistributed.

Confidentiality & Privacy

All user data is processed securely in accordance with:

  • Merchant's Privacy Policy
  • Applicable data protection laws

Governing Law

  • US Consumers: Laws of the State of New York
  • All Other Consumers: Laws of England & Wales

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Contact Information

Supplier: Allied Timber

Website: https://TrueInfoProvider.com

Support: info@TrueInfoProvider.com

We aim to respond within 24-48 hours during business days

Last updated: January 2026. Allied Timber values customer satisfaction and is committed to resolving issues promptly and fairly.